Reviewed by TravelGrs a TripAdvisor traveler. 19th October 2020 United Arab Emirates
“Gorgeous resort appalling service”
We absolutely loved the character and charm of this resort - one of the most beautiful we've been to in this region! Lovely infinity pools (particularly liked that there was an adult only pool), a super beach front with exquisite sunset, pathways for walks. Rooms were spacious and comfortable.
However, service was lacking in all areas - especially bars and restaurants. We felt the resort was understaffed and under-trained, lacking in general customer service attitude. We had to ask for service at all the F&B outlets, and then get up and ask again for our bill. Staff is friendly but clearly not trained in how to serve customers and aim for customer delight.
Also important to note Basilico restaurant dress code for men: apparently no shorts above the knee allowed, which is very strange for a holiday resort restaurant. Would've been less strange had they communicated this when we made the reservation, and also had they communicated this clearly when we phoned upfront to enquire about dress code!
Disappointed that what could have been our favourite spot in the region was marred by poor service.
Reviewed by RanaEid a TripAdvisor traveler. 11th October 2020
The service was less than average. For the ridiculous fees you pay, you expect a fair service. A bucket of ice took more than an one hour to be delivered. The key villa wasn't working, we called more than 4 times to get a new one and be able to access the villa only to get locked for more than 45 minutes before we received a new one. The manager was kind enough to extend our check-out for few hours. The receptionists were so rude, made so many mistakes and barely had the energy to fix anything. One thing was really good which is Basilico, one of the best restaurant I have tried in UAE. Apart from that, I would rather spent this much money someplace where I can actually relax and enjoy my staycation.
Reviewed by Itoska a TripAdvisor traveler. 8th October 2020 United Arab Emirates
“Amazing place but ”
The resort is beyond beautiful. You feel like you are completely outside of UAE!! There is greenery, ocean views and such an amazing feeling like you are in The Greek islands. However, we were not the happiest with the conditions of the rooms. At first the room was extremely cold (-16degrees). Than after being fixed it was extremely humid where the walls and clothes got literally wet. The towels had small stains ( clean but not the cleanest) and probably cuz of the humidity the room and sheets smelled not so good. In terms of location and leisure spaces I’d give 5 stars. Even more if possible !! But the Facilities in the rooms which felt a bit outdated not the best like you could find in other resorts! Overall, very pleasant stay !
Reviewed by VanessaLinney a TripAdvisor traveler. 7th October 2020
“Wonderful Staycation beautiful place to chill”
Had a great experience. Food in Basilico was amazing... Tenderloin and the Seabass :) Super sanitized and adhering to CV19 rules. Friendly staff. Felt super safe. Beautiful scenery. Buffet breakfast was ok, but would be good to have more sugar free choice of pastries. I was pleased to see there were 2 sugarfree (cake and muffin) however, they definately need work.
Reviewed by Kbanlaygas a TripAdvisor traveler. 7th October 2020
“Spent my last birthday in UAE”
The ambience & total look of the resort is the bomb! Room interior & furnishings (specially the headboard, main door & bathroom amenities - NO BIDET) needs a little bit of updating. Special appreciation to your crew who assisted us with a very good service & a big smile - Mary from Reception, Innocent - buggy driver, Filipino guy in Basilico Restaurant. Have booked another one for my partner's upcoming birthday in November.
Reviewed by Phim a TripAdvisor traveler. 29th September 2020
we were surprised how huge the resort is! You’ll surely have your privacy coz it will never look too crowded. The staffs are amazing, super friendly and helpful. We would like to specially thanks Mr. Taha who’s taking care of us since before we arrived regarding our requests we wrote on the email. Everybody made us feel so welcome. The breakfast buffet is amazing with lots of selection even tho we have to let the staffs take our foods for us from the buffet line but the service is still very fast, they are super efficient. will definitely come back on our next summer.
Reviewed by Khulood S a TripAdvisor traveler. 29th September 2020
“A beautiful change of scenery”
Exceptional place and service. We stayed with our baby for 2 nights in an amazing villa with a private pool. Our stay was very comfortable and the staff made sure of that! The resort is on a hilltop and the view feels like you’re in Greece!
Reviewed by Victoria I a TripAdvisor traveler. 28th September 2020
“Cove Rotana Sep 2020”
Hotel location is good and room view was amazing, however room floor was dirty and dusty upon check-in, bathrobes and in room slippers were not provided a first as expected. communication before check in in the hotel is like non existing as they dont reply on emails. requested a late check out and was rejected at once even hotel was almost no occupancy, but after a talk with the manager was granted late check out so we can enjoy the beauty of this place a few extra hours which i really appreciate.
Reviewed by MarwaElbehary a TripAdvisor traveler. 27th September 2020 United Arab Emirates
“Unforgetable staycation at a very special lovely resort Its was great choice to say Goodbye Summer ”
We loved everything in this hotel “rooms& view , restaurants & food , beach& water activity ”, We truly enjoyed our stay there .
Amazing quality of service provided by an adorable hotel staff , All the hotel staff were very friendly and helpful.
Special thanks to Mr. Kareem at the FO , He made our stay special and enjoyable .
Thanks a lot to F&B team , specially ( Ershad , Alma , Jesuse ).
I will for sure visit this hotel again & again , it will be my destination for relaxation all over the year .
Reviewed by Sherpa a TripAdvisor traveler. 26th September 2020
It was fun and so relaxing all the staff are really good and very accommodating My Family, Me and our friends really enjoyed this trip thanks so much for a wonderful experienced and we are all planning to come back