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Reviewed by Yasserhalawa
a TripAdvisor traveler.
11th February 2020
“Excellent service”

We were very delighted to have chosen Rotana for our wedding night. Excellent service and awesome view. Clean room and very delicious breakfast. Front disk and home service are bery nice and professional as well

Reviewed by Ishqedef
a TripAdvisor traveler.
10th February 2020
“no attention”

When i made the reservation i selected a smoking room and made a note that its my wedding night, to prepare it for the occasion. I arrived at the hotel, gave my bags to the concierge and headed for check-in. The agent informed me that my room is a smoking room as requested. I went to the room and found out that its a non smoking one, the bags took 30 minutes to arrive after calling front desk who transferred me to concierge who didn't even pick up , then i called front desk again and they passed the massage. The room wasn't at all prepared for a wedding night i excepted to see a flower bed , maybe my expectations for 5* hotel is a bit high, but that is the least to be done. When i asked the check-in agent he said that because they had to change the room into a smoking one at the time of check in (lie its non smoking) they couldn't arrange it. Room and facilities were very clean. Valet and concierge staff are very polite. The only problem i had was the wrong information (lies) given to me

Reviewed by Waelfaqeyat
a TripAdvisor traveler.
6th February 2020
Palestinian Territories
“hotel was very good”

hotel location is very good near shopping center , staff at front desk are very kinds during check in and check out process , front door staff are very helpful , staff in workshop event are very kinds and give all assistance need, sales manager was very good alos and keep calling to make sure all is Ok

Reviewed by Malk
a TripAdvisor traveler.
30th January 2020
India
“Good location”

Excellent location, staff was very courteous and the service was good too. The breakfast buffet options could have been better. Room was very spacious with a beautiful view of Amman city.enjoyed my stay

Reviewed by Sascrat
a TripAdvisor traveler.
26th January 2020
California
“Beautiful hotel”

Spent one night here after your of Petra while waiting for flight out. Hotel is modern and brand new. Light switches were complicated. Room was spacious and had nice view. Service was excellent; everyone was trying to please. Biggest complaint is that it is in a business area with few places to walk to. We had dinner at the hotel, which was fine, but we would have preferred more options. That is why location is only 3 stars.

Reviewed by Crystalcatoney
a TripAdvisor traveler.
18th January 2020
Jordan
“My option”

This is one of the better hotels here in the amman. The view from the rooms. and the bathrooms are really what you're paying for. There's a bad language barrier . the TV didn't work the first night , could not sleep the second night .the f Room service was fast but food did not have every thing they promised on the menu. the view I recommend it for the view only.

Reviewed by Bughaleb
a TripAdvisor traveler.
11th January 2020
“my second home”

the hotel where can i feel so comfortably the atmosphere very good but i think you must to have special offer for the membership who always stay in your hotel everything is good and am always and still in booking at the Rotana

Reviewed by Cpopp
a TripAdvisor traveler.
11th January 2020
“great rooms and view under the Club Rotana treatment”

Very nice rooms and facilities. the only problem is language difficulties on part of some of the employees. No clear indications in the beginning on the Club Rotana treatment. Great view and good location. Great breakfast

Reviewed by Callum M
a TripAdvisor traveler.
10th January 2020
“Worth the View”

We had a great stay at the Rotana. We paid for club access that allowed us to have a great experience. The room was brilliant with a great view across the city. We also would recommend the cocktail bar, best service we have had in our world travels from the barman.

Reviewed by Nabil
a TripAdvisor traveler.
9th January 2020
“Great Hotel”

Great hotel, overall clean comfortable room and spectacular fabulous place. Great Breakfast meal at Three-Sixty Restaurant. Great friendly personnel, kind and helpful. Check-in and Check-out simple and fast.

"Azzam"
United States Of America
21st February 2020
Source: Booking.com

Very Good
Good: The place is super clean.
Bad: I was told that the breakfast is from 6:30 to 11:30. When I went to eat breakfast at 10:40 the restaurant was closing. They told me we already closed but you can eat if you want from the left over. I was shocked. I paid already for two breakfast meals for me and for the other person with me. I told the restaurant but I was told that it closes at 11:30. The woman said, No sir. It closes at 10:30. I had to leave the hotel with my friend to get breakfast somewhere else. In my check out. I told the story to the guy who is checking me out and I asked him to refund the breakfast money. He said, I can't do it. There was no apology for their mistake and no refund. And I was charged for two meals that I didn't receive in my staying there.

4
"جهاد منصور"
21st February 2020
Source: Google

ما كنت عارف عمان حلوه هيك هسا عرفت

5
"nouri mazin"
21st February 2020
Source: Google

Wow

5
"Traveler"
Business
21st February 2020
Source: Expedia

The stuff is good but they should be more professional, and inform the guests of any new updates like using the security card on elevators. the room was not as i expected! i paid extra for city view i saw nothing special, it's overrated and overpriced!

3
"Petramf"
Slovenia
21st February 2020
Source: Booking.com

Awesome
Good: Very nice and helpful staff and for Mr. Maen two thumbs up. He is helpful, not pushy and very positive
Bad: .

4.5
"Waleed"
Saudi Arabia
20th February 2020
Source: Booking.com

ممتعة جدا
Good: كل شيء كان رائع طاقم الاستقبال ممتاز جدا وخصوصا مدير الأستقبال الأستاذ احمد ابوعسل الخلوق جدا وتعامل معي بأحترافية عالية
Bad: لايوجد

5
"Mohammad Bogari"
20th February 2020
Source: Google

الفندق ممتاز واسعاره ارخص من فنادق اقل منه مستوى..... اخذت كلوب روم مع اللاونج اكسس... المنظر البانورامي من الغرفه كان جميل وخاصه مع منظر الضباب..... اللاونج جيد.... الفطور ممتاز.... خدمه الغرف والجيم والسبا مرره كويسين..... موظفين الاستقبال اغلبهم مرحين وبشوشين ويخدموك من اول طلب.....الفندق في افضل موقع في عمان عالبوليفارد في منتصف المدينه 👍👍👍

5
"Αντώνης Κουριδάκης"
19th February 2020
Source: Google

Μοναδική εμπειρία η διαμονή στο ξενοδοχείο ακόμα και τα πιο ελαφρά πορτοφόλια. Πολύ καθαρό περιβάλλον με χαμογελαστό προσωπικό. Κατά την είσοδο σου, θα γίνει έλεγχος των αποσκευών σου. Θα χρειαστεί να χρεωθείς 150 JOD για τυχόν έξοδα που προκύψουν. Τυχόν πόσο που δεν γίνει χρήση, θα σου επιστραφεί. Τα δωμάτια έχουν θέα στην πόλη, τα στρώματα είναι πολύ βολικά και ο χώρος των μπάνιων ευρύχωρος. Σου προτείνω να συνεργαστείς με την εξυπηρέτηση του ξενοδοχείου για τις μετακινήσεις σου εντός και εκτός της πόλης καθώς η τιμή που θα κλείσεις θα είναι και οριστική.

5
"윤영준"
19th February 2020
Source: Google

가격이 좀 비싸네요

4
"Thanos Pal"
19th February 2020
Source: Google

Πολύ ωραίο ξενοδοχείο. Φανταστικοί χώροι, οι οποίοι είναι πολύ άνετοι και σου δίνουν μια ξεχωριστή ατμόσφαιρα. Το προσωπικό είναι πάντα εκεί για να εξυπηρετήσει και πάντα πάρα πολύ ευγενικό. Τα δωμάτια άνετα, με όλες τις ανέσεις που πρέπει να παρέχει ένα ξενοδοχείο 5 αστέρων. Είναι καθαρά και τακτοποιημένα. Διαθέτει επίσης πολλές ανέσεις και ευκολίες όπως γυμναστήριο, πισίνα, καφέ, εστιατόρια κτλ. Να ξέρεις οτι θα γίνει μια χρέωση στην κάρτα σου 150JOD, τα οποία θα σου επιστραφούν, ή θα επιστραφεί η διαφορά στην περίπτωση που έχεις κι άλλες χρεώσεις στο λογαριασμό σου. Γενικότερα μια πολύ καλή εμπειρία. Θα μπορούσα άνετα να το ξανα προτιμίσω.

5
"Omar and Mohammad TV"
19th February 2020
Source: Google

فندق فخم ومرتب

5
"Ahmed Mansour"
19th February 2020
Source: Google

من أفخم الفنادق ذو الطابع الكلاسيكي من الداخل خدمه ممتازه متوفر كأفه متطلبات النزيل وترحاب يشرح القلب يوصي بزيارته سواء وحدك أو مع عائلتك وأصدقائك 👍

5
"Saulius"
Lithuania
19th February 2020
Source: Booking.com

Average hotel with overpricing.
Good: Nice view from room at night time.
Bad: Room were not prepared normally. Everything were made for 1 person not for 2. Information we got from reception was not full. Windows from outside could be cleaner, because in day time is hard to see anything because of dust.

3.5
"Abdulaziz"
Saudi Arabia
19th February 2020
Source: Booking.com

أقامه جيده جدأ
Good: موقع رائع
Bad: سعر مرتفع بعض الشىء

4
"Antonis"
Greece
19th February 2020
Source: Booking.com

Exceptional
Good: Η εξυπηρέτηση στην είσοδο του ξενοδοχείου, ο επαγγελματίας οδηγός κατά την παραλαβή μας από το αεροδρόμιο.το δωμάτιο ήταν πεντακάθαρο καθημερινά, το μπάνιο φοβερό, τα κρεβάτια πάρα πολύ βολικά, η θέα σαν καμία άλλη.

5
RRRRR
Mohsen Alsubaei
Solo
Saudi Arabia
21st February 2020

روتانا الاجمل
شكرا على حسن الاستقبال جميع طاقم الفندق كانوا مدربين بشكل علي على التعامل مع جميع الحجوزات بدقه عاليه وسرعه إنهاء عاليه وكذالك سرعه انهاء المغادرة فعلا كنت متوقع ان يأخذ مني وقت اطول ولكن انبهرت بسرعه اجراء المغادرة شكرا لكم من القلب

RRRRR
Fredrik Holter
Solo
Norway
19th February 2020

Great Stay
Worth visiting after a long trip....................................................................................................................................................................................

RRRRR
Moen Qarout
Solo
Jordan
18th February 2020

الفندق رائع جدا
الفندق ممتاز ومميز لقربه من البوليفار ولقربة من وسط البلد القديمة وطريقة الاستقبال وحجز الغرف ممتازة جدا وطريقة اصطفاف المركبات واخذها من الزوار بطريقة منظمة ومرتبه من قبل فريق العمل. بوجه عام الفندق مميز.

RRRRR
Ahmed Shkedef
Solo
Jordan
10th February 2020

no attention
When i made the reservation i selected a smoking room and made a note that its my wedding night, to prepare it for the occasion. I arrived at the hotel, gave my bags to the concierge and headed for check-in. The agent informed me that my room is a smoking room as requested. I went to the room and found out that its a non smoking one, the bags took 30 minutes to arrive after calling front desk who transferred me to concierge who didn't even pick up , then i called front desk again and they passed the massage. The room wasn't at all prepared for a wedding night i excepted to see a flower bed , maybe my expectations for 5* hotel is a bit high, but that is the least to be done. When i asked the check-in agent he said that because they had to change the room into a smoking one at the time of check in (lie its non smoking) they couldn't arrange it. Room and facilities were very clean. Valet and concierge staff are very polite. The only problem i had was the wrong information (lies) given to me

RRRRR
Wael Faqeyat
Solo
Palestine
6th February 2020

hotel was very good
hotel location is very good near shopping center , staff at front desk are very kinds during check in and check out process , front door staff are very helpful , staff in workshop event are very kinds and give all assistance need, sales manager was very good alos and keep calling to make sure all is Ok

RRRRR
Sawsan Shamsuddin
Solo
Lebanon
4th February 2020

اقامتي في الفندق
اقامتي في الفندق كانت موفقة ومريحة واخص بالذكر ترحيب الموظفmohammad aqelوخدمته صباحا في three sixty. شكرا للمعاملة الطيبة والخدمة المميزة والى الملتقى ان شاء الله حين اقوم بزيارة الاردن مرة ثانية قريبا

RRRRR
Malkud Kirtana
Solo
India
30th January 2020

Good location
Excellent location, staff was very courteous and the service was good too. The breakfast buffet options could have been better. Room was very spacious with a beautiful view of Amman city.enjoyed my stay

RRRRR
Mohammad Karajeh
Solo
Jordan
29th January 2020

شكرا لحسن الضيافة
كانت تجربة جيدة بشكل عام شكراً جزيلاً الخدمة في اللوبي جيدة والاستقبال جيد وخدمة الغرف جيدة التدفئة كانت قليلة نوعا ما الإفطار عند الساعة ٩ صباحاً لم يكون متوفر جميع الانواع وكانت معظم الاطباق منتهية لكم جزيل الشكر

RRRRR
Joyce Safianoff
Solo
United States
26th January 2020

Beautiful hotel
Spent one night here after your of Petra while waiting for flight out. Hotel is modern and brand new. Light switches were complicated. Room was spacious and had nice view. Service was excellent; everyone was trying to please. Biggest complaint is that it is in a business area with few places to walk to. We had dinner at the hotel, which was fine, but we would have preferred more options. That is why location is only 3 stars.

RRRRR
Turki Al Balwi
Solo
Saudi Arabia
26th January 2020

فندق رائع
حقيقة استمتعت بالفندق جداً وبالاطلالات الرائعه . لكن يوجد ملاحظة واحدة فقط وهو عدم وجود شطاف في الحمام لابد من وضع شطاف خصوصاً للزوار العرب . سياسة الدخول كذلك مختلفه على الفنادق الاخرى وهو تم وصولي الساعه ٧ صباحاً وتم احتساب علي يوم ونصف اليوم ، بالعاده يحتسب فقط يوم واحد .

RRRRR
Abdulkadir Aldwaik
Solo
Palestine
24th January 2020

Amazing
Will definitely come back again Perfect location Helpful staff Clean and comfortable Felt safe and home Well greeted and assisted ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

RRRRR
Liliia Iskorostenska
Solo
Iraq
24th January 2020

الفندق جدا ممتاز وموقعه جدا ممتاز لكن موظفة الاستقبال كانت جدا سيئة في التعامل معي طلبت تغير الغرفة للمدة يومان ولم تستف
الفندق جدا ممتاز وموقعه جدا ممتاز لكن موظفة الاستقبال كانت جدا سيئة في التعامل معي طلبت تغير الغرفة للمدة يومان ولم تستجب لطلبي علما اني من رواد الفندق وكان يوجد في الفندق غرف فارغه لكنها لم تستجيب لطلبي

RRRRR
Yaser Mohamed
Solo
Bahrain
22nd January 2020

الفندق المميز
شكرا لجميع العاملين من موظفين الامن عند المدخل والاستقبال والعاملين على تنظيف الغرف و قرب الفندق من منطقة بوليفارد الراقية حبيت الاردن بسبب تميز تعامل الاردنيين معنا شعب النشامى كل شيئ كان مميزا في الاردن

RRRRR
Fhaid Shammari
Solo
Saudi Arabia
22nd January 2020

مميز
من افضل الفنادق المميزة بعمان خدمة الموظفين فيه رائعون مكان الفندق من أرقى الاماكن بعمان العبدلي والغرف رائعة وراحة .. والنظافة نظيف دائمآ هادئ بممراته واللوبي ممتاز كاجلسته وخدمة الموظف واللوبي ممتاز..

RRRRR
Crystal Cline
Business
United States
18th January 2020

My option
This is one of the better hotels here in the amman. The view from the rooms. and the bathrooms are really what you're paying for. There's a bad language barrier . the TV didn't work the first night ,could not sleep the second night .the f Room service was fast but food did not have every thing they promised on the menu. the view I recommend it for the view only.

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