Reviewed by Journey a TripAdvisor traveler. 29th December 2020
“Perfect Stay despite the wait”
Despite being rushed off their feet at this busy time, nearly all the stall put customers first perfectly. Having requested a specific suite a month ago, I was a little surprised to be told there would be a 45-60 minute wait for the room to be ready. Their safety policy, I think, is the best I've seen, so the wait is worth it. Unfortunately, it ended up being 90 minutes!
However, the rest was faultless. Cleaners to room service to the lifeguard (Christian) were wonderful, and being able to check out from the room is reassuring.
A bigger range on their room service menu would be nice, but all the meals were perfectly cooked, reasonably priced, and decent portions.
A wonderful escape. Wouldn't stay anywhere else in the Garden City!
Reviewed by Anil G a TripAdvisor traveler. 19th December 2020 United Arab Emirates
“A very good hotel”
I had stayed in a one bedroom Chalet for 4 days. The balcony opens into the swimming pool which was my main intention of staying at Al Ain Rotana. The property is fairly large but fully secured, green and clean too. I could see all Covid protocols being adhered to. The staff are very courteous and helpful, especially Mr. Pradeep who served us the breakfast almost all days. The only downside I felt was that I was expecting a non smoking room but was not and had a bit of smoke smell, and on enquiry I was advised that the Chalets are not categorized and a non smoking Chalet is not available but they did offer me a premium suite which I declined.
Reviewed by MolyMooMoo a TripAdvisor traveler. 17th December 2020
“Quick 1 night getaway”
Went to Al Ain Rotana to meet friends and for kids to take part in a cooking class, all was good as per usual - helpful and friendly staff especially “Nasridder” in the restaurant who went above and beyond!
Reviewed by JohnpAFO a TripAdvisor traveler. 21st November 2020
“Al Ain Rotana”
Great service by the hotel team.
Trader Vic's service was slow and disorganized on Friday night.
Room was disappointing. Carpet was stained and appeared to be dirty. We felt compelled to wear shoes when walking on the carpeting. There was makeup marks on the sink and counter in the bathroom from a previous resident. Cleanliness rating is for the room. Shower has a design flaw and leaks onto the floor.
Room layout is poor. There is a large glass table that is unnecessary and is in the way, and the TV pedestal takes up a significant amount of space.
Reviewed by Kindernanny a TripAdvisor traveler. 8th November 2020 United Arab Emirates
“A fantastic 30 days staycation in Al Ain Rotana”
I cannot fault the service I received while I stated at the Al Ain Rotana , the staff where very helpful the food is amazing my favourite being that of the Lebanese restaurant which you could have sent to your room .
Reviewed by Khaled K a TripAdvisor traveler. 30th October 2020 United Arab Emirates
“An unfogettable moments”
We have booked for a staycation away from AbuDhabi, we were checked in to chalet 503 of 2 bedrooms, it was amazing, the location is opposite to the pool yet within a private distance, the in room dining is yummy, the service for extra bed was quick.. all staff are friendly and super helper.. Many thanks to Mr. Mina and Mr. Ayman m, Managers in duty.. The kids already nagging to come again next week...
Reviewed by Geordon a TripAdvisor traveler. 21st October 2020 United Arab Emirates
“Rotana is Spelled REST”
We choose the Al Ain Rotana for great rest experiences as a family. The rooms are great and the location is fantastic, but the standout feature is the Staff! and the Food! Grateful for fabulous service, attention and consideration!
Reviewed by Dissatisfied a TripAdvisor traveler. 3rd October 2020 United Arab Emirates
“my worst stay in many stays”
I have stayed at property many times, and this was the worst stay. I arrive and they try to put me in a smoking room. Then try to put me in a room that has double beds. I was finally put in room with king bed as requested. Only to find out the room is very small for premium room charge! There is only 1 towel in room, and 1 bottle of water. House keeping called and never respond. Again I have stayed here many times and this was worst ever for the price they charged for Room. I will always check before I except a room here again. Access to premium rooms is problem too. For Price you pay for premium and suites they should have small lobby opened and under ground parking. Not hard to check temps at doors.
Reviewed by Inusjvr a TripAdvisor traveler. 17th August 2020 United Arab Emirates
“Will be back”
Good location next to very nice big park. Well known restaurants nearby, if required. Although no buffet breakfast at this time, the breakfast was still very good. Swimming pool excellent for cooling down. Room cleaning lady excellent. Comfortable beds. Strong shower. Good parking. Nice atmosphere overall.
Carpet can do with a steam clean. Should not advertise two swimming pools if only one can be used (depending on area where one stays in the hotel).
Reviewed by Albir a TripAdvisor traveler. 17th August 2020 United Arab Emirates
it was wonderful 4 days for me and for my Family at your lovely hotel.
The food was great (special thanks for Chef Alaa and Chef Samer) and the team. the cleanliness and the safety of the food was amazing.
service team was amazing as well and very attentive during the service.
Thanks for all and for sure you will see us again very soon.